This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
(i) Cancellations will only be considered if the request is made [20] days of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an even, you may choose to reject the product at the doorstep.
(ii) Our Company does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that quality of the product delivered is not good.
(iii) In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within [10] [RC3] days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within [5 days] of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
(iv) In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
(v) In case of any refunds approved by our team, it will take 10 days or the refund to be processed to you.
We offer refund / exchange within
first 20 days
from the date of your purchase. If 10 days
have passed since your purchase, you will not be offered return, exchange or
refund of any kind. In order to become eligible for a return or an exchange,
(i) the purchased item should be unused and in the same condition as you
received it, (ii) the item must have original packaging, (iii) if the item that
you purchased on a sale, then the item may not be eligible for a return /
exchange. Further, only such items are replaced by us (based on an exchange
request), if such items are found defective or damaged.
If you need to place a return /
exchange request for an eligible product/ item (as applicable) you need to send
us an email to vanikripa36@gmail.com.
You agree that there may be a
certain category of products / items that are exempted from returns or refunds.
Such categories of the products would be identified to you at the item of
purchase. For exchange / return accepted request(s) (as applicable), once your
returned product / item is received and inspected by us, we will send you an
email to notify you about receipt of the returned / exchanged product. Further.
If the same has been approved after the quality check at our end, your request
(i.e. return / exchange) will be processed in accordance with our policies.
.